Online Complaint Tracking System Punjab
Punjab Safe Cities Authority (PSCA) has introduced a new online complaint tracking system. Citizens can now monitor complaints registered through 15 emergency helplines in real-time. This system increases transparency and ensures faster responses.
The service aims to make complaint handling easier and more efficient. Users no longer need to visit police stations repeatedly. Every registered complaint now has a unique tracking mechanism.
How the System Works
After registering a complaint, a First Information Report (FIR) is generated. Citizens receive a WhatsApp message containing:
- e-tag number
- download link
- complaint details
This information allows users to track progress without visiting the station. The system sends updates at each stage of the complaint process.
Authorities monitor complaints continuously to ensure proper action. The online system reduces delays and improves accountability.
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Login and Monitoring Process
Citizens get a username and password for the portal. They can log in to check complaint status anytime. Users can also download a copy of their FIR directly from home.
- Submit feedback online
- Track multiple complaints
- Receive notifications about updates
The portal ensures that citizens remain informed at every step. It simplifies communication between authorities and the public.
Integration with Virtual Women’s Police Station
The system is integrated with the Virtual Women’s Police Station. Women can access legal guidance and follow-up support remotely.
- Continuous post-FIR monitoring
- Privacy and security maintained
- Support for vulnerable groups
This integration allows women to report issues safely from home. It also reduces the need to visit police stations physically. The system is now directly linked with Punjab Police operations rooms to ensure quicker response times and real-time supervisory monitoring of registered complaints.
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Accessing the Portal and Contact Information
Citizens can access the portal at feedback.psca.gop.pk. All features are available after login using provided credentials.
- Call helpline 15, press 2 for Virtual Women’s Police Station
- Download FIR and submit feedback online
This ensures that citizens can easily track complaints and access legal guidance. The portal is user-friendly and secure.
Benefits of the System
The online tracking system offers multiple advantages:
| Benefit | Details |
|---|---|
| Transparency | Real-time complaint updates |
| Convenience | Track complaints from home |
| Safety | Secure access for women and vulnerable groups |
The system reduces the need for in-person visits. It also increases accountability and timely action.
FAQs
How can I track my complaint online?
Use your username and password at feedback.psca.gop.pk to check status.
What is the role of the Virtual Women’s Police Station?
It provides legal guidance and post-FIR follow-up for women.
How do I download my FIR?
Login to the portal and select the “Download FIR” option.
Can I submit feedback online?
Yes, the portal allows users to submit feedback after tracking the complaint.
Which helpline should I call for assistance?
Dial 15 and press 2 to contact the Virtual Women’s Police Station.
This system ensures efficient complaint handling and improves public trust. Citizens can now monitor their cases anytime with complete transparency.
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